Our shipping rates and policies, and our returns and customer service policies

Shipping Time
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year.
Customers should expect a 2 - 6 business day delivery time depending on the location.

Shipping Methods
Merchandise will be shipped using UPS Ground Service where possible. Orders are generally shipped the next business day.

Damaged Shipments
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be
sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers' Defects
If a product appears to have a manufactures' defect, contact our Customer Service department for instructions.
Do not return products to us without first calling to receive instructions.

Manufacturer's Warranty is normally One year parts and labor.

Return Merchandise Policy
All products have a 30 Money Back Gurantee.  If your cooking product needs to be returned simply contact us so we can start the merchandise return process.

Permission for any return merchandise
must be secured from our return department. For questions about returning merchandise contact our Customer Service. The return of non-defective merchandise, when authorized, may incur 20% re-stocking fee, at our discretion. No returns will be authorized after 30 days from the receipt of shipment.

Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns
shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can
expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.

We can refund shipping costs only if the return is a result of our error?
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are
not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.